Frequently Asked Questions
Everything you need to know about our timeless uniforms.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I care for my Alex Mill garments?
Most of our items are designed for easy care. We recommend machine washing cold with like colors and tumble drying low, though specific instructions can be found on the care label of each garment.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of placing your order by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.